RESERVE

FAQs

FAQs

What are the check-in and check-out times?

Our standard check-in time is 3:00 PM, and check-out time is 11:00 AM. If you require an early check-in or late check-out, please contact our front desk, and we will do our best to accommodate your request based on availability.

 

Do you provide airport transportation?

Yes, our Concierge team is happy to arrange airport transportation for guests of the hotel. We will need your flight details in advance, and we will arrange a convenient pick-up and drop-off for you. Additional charges apply.

 

Do you have a fitness center?

Yes, we have a fully equipped fitness center available for our guests. Stay active during your stay with a range of cardiovascular machines, strength-training equipment, and free weights.

 

Is Wi-Fi available in the hotel?

Absolutely! We provide complimentary high-speed Wi-Fi access throughout the hotel, including guest rooms, common areas, and meeting spaces. Stay connected and browse the internet at your convenience.

 

Can I request a smoking room?

We are a smoke-free hotel, and all our rooms are designated as non-smoking. However, we have designated smoking areas outside the hotel where smoking is permitted.

 

Are pets allowed in the hotel?

Yes! We allow dogs up to 50lbs to join you on your visit. We ask that your pup is in a crate or taken for a walk during Housekeeping service, and a pet waiver is required upon check-in..

 

Can I make special requests for my room?

Yes, we welcome special requests and will do our best to fulfill them. Whether you need extra pillows, a specific room location, or any other preferences, please let us know in advance, and we will strive to accommodate your needs.

Is room service available?

Yes, we offer room service during specified hours. Enjoy a delicious meal or a snack in the comfort of your room. Our room service menu provides a variety of options to satisfy your cravings.

 

What amenities are included in the rooms?

Our rooms are equipped with a range of amenities to enhance your stay. These include comfortable beds, private bathrooms with luxe Waterworks fixtures and bath products by The Botanist & The Chemist, 55″ flat-screen TVs, and complimentary in-room coffee.

 

How can I modify or cancel my reservation?

To modify or cancel your reservation, please contact us by phone or email.

Do you have on-site parking?

Yes, we provide on-site parking for our guests. Whether you have a car or are renting one during your stay, you can park conveniently at our hotel. Please inquire about parking fees and availability when making your reservation.

 

Can you recommend local attractions and restaurants?

Absolutely! Our friendly Concierge team is knowledgeable about the local area and can provide recommendations for attractions, restaurants, shopping centers, and more. Don’t hesitate to ask for suggestions or directions

How can I arrange a meeting or event at your hotel?

We have dedicated event spaces available for meetings, conferences, and special events. To inquire about availability, pricing, and amenities, please contact our events team directly.

Terms of Use

This is a binding legal agreement (“Agreement”). Please read the Terms of Service carefully before using this website and/or mobile application.

Our Terms of Service (“Terms”) apply to all websites and mobile applications (collectively, the “Applications”) of the hotel brands owned, licensed and operated by Trestle Choo Choo Hotel Manager LLC and its affiliates and subsidiaries (“TCCHM,” “we,” and “us”).

By using, viewing, transmitting, caching, storing and/or otherwise utilizing the Applications, the services or functions offered in or by the Applications and/or the contents of the Applications, you have agreed to all of the terms and conditions set forth below. If you do not agree to all of the terms and conditions, please do not use the Applications and leave the Applications immediately. We reserve the right to modify or remove portions of the Terms at any time without notice and, unless otherwise indicated, such changes will become effective immediately. Please check the Terms periodically for changes. Your continued use of the Applications following the posting of changes to our Terms of Service will mean you accept those changes.

Your submission of information through the Applications is governed by our Privacy Policy, which is herein incorporated by reference and also governs your use of the Applications, to understand our practices, including how we collect, use and disclose personal information from our users. You represent and warrant that any information you provide in connection with the Applications is and will remain accurate and complete, and that you will maintain and update such information as needed.

1. Use of the Applications

The services of the Applications are not intended for and should not be used by minors. You may only use the services of the Applications if you are at least 18 years of age and can form legally binding contracts under applicable law. Additional terms and conditions may apply to reservations, transactions, purchases, activities, or other uses that may occur on or through the Applications. You agree to comply with the Terms and any applicable additional terms and conditions.

You also warrant that you are legally authorized to make the travel reservations and/or purchases for either yourself or for another person for whom you are authorized to act. You may only use the Applications to make legitimate reservations or purchases and shall not use the Applications for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error, or from an attempt to circumvent TCCHM or specific hotel policies, terms or conditions.

You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of the Applications, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor, scrape, or copy the Applications and information contained therein, or any aspect of the Applications, without the prior express consent from TCCHM. Furthermore, you agree that you will not use our Applications for any purpose that is illegal, unlawful, or prohibited by our Terms of Service. You agree that you will not interrupt, disrupt, alter, destroy, impair, restrict tamper, or otherwise affect the proper operation of the Applications in any way, including, without limitation, through the use of any malicious or unauthorized code, virus, worm, Trojan horse, malware, or program. You may not use the Applications in any threatening, libelous, slanderous, defamatory, obscene, inflammatory, pornographic, discriminatory, or otherwise offensive manner. We reserve the right in our sole discretion to revoke or deny your access to the Applications, including, without limitation, if you violate any of the provisions of the Terms.

You represent that you have read, understand, agree to, and will comply with all provisions of our Terms of Service and any additional applicable terms and conditions, whether or not referenced herein.

2. Accounts/Passwords

We may enable you to establish an account with a username and password to access and use the certain areas of the Applications, and other related services. You are responsible for preserving the confidentiality of your login, password and account information. You will be financially accountable for all uses of the Applications by you and/or by any third party using your account information. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. It is your sole responsibility to control the dissemination and use of your password, control access to and use of your account, and notify us when you desire to cancel your account. We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.

3. Promotional Information

The Applications may provide or display information relating to specific programs, offers, or promotions (collectively, the “Promotions”). Any such Promotions is subject to its specific terms, conditions and restrictions. Please read carefully and refer to the terms, conditions and restrictions of each Promotion. We reserve the right to alter or withdraw any such Promotions at any time without notice. Each Promotion is void where prohibited by law.

4. Links to Third Party Websites

The Applications may contain links to third party websites/mobile applications which we think may be of interest to you and are provided solely for your convenience. By providing these links, we are not endorsing, sponsoring or recommending such websites/mobile applications or the materials disseminated by or services provided by them, and are not responsible for the materials, services or other situations at or related to or from any other website/mobile application.

Please exercise discretion while browsing the Internet and using the Applications. You should be aware that when you are using the Applications, you could be directed to other websites/mobile applications that are beyond our control. These other websites/mobile applications may send their own cookies to users, collect data, solicit personal information, or contain information that you may find inappropriate or offensive. Your use of any such websites/mobile applications is subject to the terms and conditions of those websites and at your own risk. We are not responsible for the practices, services, products, or content of third-party websites/mobile applications.

Additionally, you agree not to link your website/mobile application or any other third-party website/mobile application to the Applications without express prior written consent of TCCHM. In addition, certain actions within the Applications may result in specific advertising from third parties, including information that may be displayed in other windows or in third party websites/mobile applications. Such advertisers within the Applications may send cookies to users that we do not control.

5. Disclaimers

ELECTRONIC TRANSMISSIONS, INCLUDING THE INTERNET, ARE PUBLIC MEDIA, AND ANY USE OF SUCH MEDIA IS PUBLIC AND NOT PRIVATE. INFORMATION RELATED TO OR ARISING FROM SUCH USE IS PUBLIC, OR THE PROPERTY OF THOSE COLLECTING INFORMATION, AND NOT PERSONAL OR PRIVATE INFORMATION.

YOU AGREE THAT YOU USE THE APPLICATION AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE APPLICATIONS AND INFORMATION CONTAINED THEREIN ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR ANY GUARANTY OR ASSURANCE THAT THE APPLICATIONS AND/OR INFORMATION CONTAINED THEREIN WILL BE AVAILABLE, ADEQUATE, ACCURATE, UNINTERRUPTED, COMPLETE OR ERROR FREE. WE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY MALICIOUS OR UNAUTHORIZED CODE AND YOU ARE SOLELY RESPONSIBLE FOR ENSURING YOU HAVE APPROPRIATE SCANNING AND PROTECTIVE MECHANISMS FOR THE SECURITY OF YOUR DEVICES, PROGRAMS AND INFORMATION. BY USING ANY OF THE APPLICATIONS, YOU ARE ASSUMING ALL RISK OF LOSS THAT MAY ARISE OR BE ASSOCIATED WITH THAT USE.

ELECTRONIC COMMUNICATIONS PRIVACY ACT NOTICE (18 U.S.C. 2701-2711): WE MAKE NO GUARANTY OF CONFIDENTIALITY OR PRIVACY OF ANY COMMUNICATION OR INFORMATION TRANSMITTED THROUGH THE APPLICATIONS OR ANY WEBSITE/MOBILE APPLICATION LINKED TO THE APPLICATIONS. WE WILL NOT BE LIABLE FOR THE PRIVACY OF THE INFORMATION, E-MAIL ADDRESSES, REGISTRATION AND IDENTIFICATION INFORMATION, DISK SPACE, COMMUNICATIONS, CONFIDENTIAL OR TRADE-SECRET INFORMATION, OR ANY OTHER CONTENT TRANSMITTED OVER NETWORKS ACCESSED BY THE APPLICATIONS, OR OTHERWISE CONNECTED WITH YOUR USE OF THE APPLICATIONS.

NO ORAL ADVICE, WRITTEN CORRESPONDENCE, OR INFORMATION PROVIDED BY US WILL CREATE A WARRANTY OF ANY KIND, AND YOU SHOULD NOT RELY ON ANY SUCH INFORMATION OR ADVICE.

THE MATERIAL CONTAINED IN THE APPLICATIONS IS FOR GENERAL REFERENCE ONLY. WE DO NOT WARRANT THAT THE MATERIALS CONTAINED IN THE APPLICATIONS ARE ACCURATE, CURRENT, COMPLETE, UPDATED, RELIABLE, OR USEFUL, INCLUDING, WITHOUT LIMITATION, ANY INFORMATION RELATING TO PRICES OR AVAILABILITY. WE DO NOT WARRANT THAT THE APPLICATIONS OR THE RELATED INFORMATION, SERVICES, CONTENTS, OR MATERIALS CONTAINED IN THE APPLICATIONS WILL BE CONTINUOUSLY AVAILABLE, UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY DEFECTS WILL BE CORRECTED.

WHILE WE TAKE COMMERCIALLY REASONABLE DATA SECURITY MEASURES AS DESCRIBED IN THE PRIVACY POLICY INCORPORATED HEREIN, WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES AS TO THE SECURITY OF ANY INFORMATION (INCLUDING, WITHOUT LIMITATION, CREDIT CARD AND OTHER PERSONAL INFORMATION) YOU MIGHT BE REQUESTED TO GIVE US OR ANY THIRD PARTY, AS NO SECURITY SYSTEM OR SYSTEM OF TRANSMITTING DATA OVER THE INTERNET CAN BE GUARANTEED TO BE ENTIRELY SECURE. YOU HEREBY WAIVE ANY CLAIM AGAINST TCCHM WITH RESPECT TO INFORMATION SECURITY IN OUR APPLICATIONS AND ANY LINKED OR RELATED THIRD-PARTY WEBSITES/MOBILE APPLICATIONS.

6. Submissions

We are pleased to hear from our customers and welcome your comments regarding the Applications and the products and services offered in connection therewith. We do not, however, accept or consider creative ideas, suggestions, or materials other than those that we have specifically requested. The intent of this policy is to avoid the possibility of future misunderstandings if any projects we undertake appear to be similar to someone else’s creative work. Please do not send us any unsolicited original creative materials of any kind.

If, at our request, you send certain specific submissions or, despite our request, you send us creative suggestions, ideas, notes, drawings, concepts, or other information (collectively, the “Submissions”), such Submissions shall be deemed, and shall remain, our property. None of the Submissions shall be subject to any obligation of confidence on our part and we shall not be liable for any use or disclosure of any such Submissions. By submitting any such materials, you hereby assign us any right, title, and interest in or to the intellectual property rights subsisting in such submission, and in any event, whether or not such assignment is effective under applicable law, you grant us a perpetual right to unrestricted use of such submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the submissions.

7. Forums and Public Communication

If you participate in a chat area, messaging service, or e-mail function (collectively, the “Forum”) offered as part of the Applications, you must not: (a) defame, abuse, harass or threaten others; (b) make any bigoted, hateful or racially offensive statements; (c) advocate illegal activity or discuss illegal activities with the intent to commit them; (d) post or distribute any material that infringes and/or violates any right of a third party or any law; (e) post or distribute any vulgar, obscene, discourteous or indecent language or images; (f) advertise or sell to, or solicit others; (g) use the Forum for commercial purposes of any kind other than to facilitate a transaction on the Applications; (h) post or distribute any software or other materials which contain a virus or other harmful component; or (i) post material or make statements that do not generally pertain to the designated topic or theme of any chat room, messaging service or other service. You shall remain solely responsible for the content of your messages and shall indemnify and hold the Indemnified Parties harmless for the content of such messages. We reserve the right to remove or edit content from any Forum at any time and for any reason.

By uploading materials to any Forum or submitting any materials to us, you automatically grant (or warrant that the owner of such materials expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, publicly perform and display, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition, you warrant that all so-called “moral rights” in those materials have been waived.

When participating in a Forum, never assume that people are who they say they are, know what they say they know, or are affiliated with whom they say they are affiliated with in any chat room, messaging service, or other user generated content area. Information obtained in a Forum may not be reliable, and it is not a good idea to trade or make any investment decisions based solely or largely on information you cannot confirm. We cannot be responsible for the content or accuracy of any information and shall not be responsible for any trading or investment decisions made based on such information.

8. Indemnification

You will indemnify and hold TCCHM, its subsidiaries, affiliates, officers, directors, agents, partners, employees, contractors, subcontractors, guests, residents, visitors, licensees, invitees, and permitees (collectively, the “Indemnified Parties”) harmless from any allegations, claims, demands, liabilities, damages, fines, penalties, or costs of whatever nature (collectively, the “Claims”), including reasonable attorney’s fees, arising out of or in any way connected with this Agreement, the services or products provided to you by the Applications, or any related act or failure to act by you, whether or not occasioned or contributed to by the negligence of the Indemnified Parties or any agent or employee of the Indemnified Parties (except as and to the extent prohibited by applicable law). Such acts or events include, without limitation, any Claims arising from your account or any Claims relating to infringement by you of the intellectual property rights of any person, including without limitation, copyright, patent, trade secret, trade mark, artist rights, droit moral, privacy, publicity or rights under other intellectual property laws. In the event that any Claim is made or any action or proceeding is brought against the Indemnified Parties, or any of them, arising out of or connected with this Agreement, any such Indemnified Party may, by reasonable notice to you, require you, at your expense, to resist such Claim or take over the defense of any such action or proceeding and employ counsel for such purpose, such counsel to be subject to the prior written approval of such Indemnified Party, which approval shall be deemed to have been given hereby in the case of counsel acting for your insurance underwriters engaged in such resistance or defense. You shall cooperate with us in the defense of any Claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

9. Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE BE LIABLE FOR ANY LOST PROFITS, COST OF COVER, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, RELIANCE, CONSEQUENTIAL OR PUNITIVE DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE APPLICATIONS OR THE SERVICES OR FUNCTIONS OF THE APPLICATIONS OR ARISING OUT OF YOUR ACCESS TO, OR INABILITY TO ACCESS, THE APPLICATIONS OR YOUR RELIANCE UPON, THE APPLICATIONS OR THE SERVICES, CONTENT OR MATERIALS IN, OR FUNCTIONS OF, THE APPLICATIONS, PROVISION OF, OR FAILURE TO PROVIDE SERVICES, OR INFORMATION, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY (INCLUDING NEGLIGENCE). IN ADDITION, WE HAVE NO DUTY TO UPDATE THE APPLICATIONS OR THE CONTENTS THEREOF. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE APPLICATIONS. IF YOU ARE DISSATISFIED WITH THE APPLICATIONS OR ANY OF THE PRODUCTS, SERVICES, MEMBERS, SUPPLIERS AND/OR BUYER OFFERED IN CONNECTION THEREWITH OR ASSOCIATED THEREWITH, AS THE CASE MAY BE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE TO DISCONTINUE USE OF THE APPLICATIONS.

YOU HEREBY WAIVE ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO THESE SITES BEYOND ONE (1) YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH SUCH CLAIM OR ACTION IS BASED.

10. Severability

If any part of the Terms is unenforceable, the unenforceable part shall be construed to reflect, as nearly as possible, the original intentions of the parties. All other provisions of the Terms shall remain in full force and effect.

11. Termination

This Agreement is effective until terminated by either party. You may terminate this Agreement at any time by discontinuing use of the Applications and destroying all materials obtained from any and all such Applications and all related documentation and all copies and installations thereof, whether made under this Agreement or otherwise. Your access to the Applications may be terminated immediately without notice from us if in our sole and absolute discretion you fail to comply with any term or provision of this Agreement. Upon termination, you must cease use of the Applications and destroy all materials obtained and all copies thereof, whether made under this Agreement or otherwise.

Notwithstanding the termination of this Agreement, you acknowledge and agree that the sections on Use of the Applications, Disclaimers, Limitation of Liability, Indemnification, Severability, Jurisdiction and Choice of Law and Digital Signature Provisions shall survive the termination of the Agreement.

12. Jurisdiction and Choice Of Law

The products and services described in and available through the Applications may not be available in your country or state. Those who choose to access the Applications do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If use of the Applications or viewing or use of any material or content therein or services offered thereby violates or infringes any applicable law in your jurisdiction(s), you are not authorized to view or use the Applications and must exit immediately.

This Agreement and any dispute arising out of or related to the Agreement or use of the Applications shall be governed in all respects by and construed and enforced in accordance with the laws of the State of Delaware, U.S.A., without regard to its conflicts of law principles. Exclusive jurisdiction over any cause of action arising out of this Agreement or your use of the Applications shall be in state or federal courts located in Delaware, U.S.A. You further agree to submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.

13. Digital Signature Provisions

You represent and warrant that you have the legal right, power and authority to agree to this Agreement on behalf of yourself and the member, buyer or supplier participating in the Applications. You further agree that your use constitutes an electronic signature as defined by the Electronic Signatures in Global and National Commerce Act (“E-Sign”) and the Uniform Electronic Transactions Act (“UETA”) and that you have formed, executed, entered into, accepted the terms of and otherwise authenticated this Agreement and acknowledged and agreed that the Agreement is an electronic record for purposes of E-Sign, UETA and the Uniform Computer Information Transactions Act and as such is completely valid, has legal effect, is enforceable, and is binding on, and non-refutable by you and the member, buyer or supplier on whose behalf you are acting.

14. Flexible Cancellation Policy

Flexible Cancellation - 1 Days
Reservations are confirmed at the time of booking with a valid credit card. Reservations can be cancelled or modified without penalty 1 day or more prior to your scheduled check in date. Cancellations made on the day of arrival are subject to a fee of 100% of your booking total.

Last Updated: 05/23/2022

Accessibility

Accessibility

Our mission has always been to make travel more meaningful and accessible. As such, we strive to make it as easy as possible for those with vision, hearing, or other disabilities covered by the Americans with Disabilities Act and similar laws to learn about our property, reserve their stay with us and enjoy all that our property has to offer.

If you have questions or would like to report an issue relating to the accessibility of this website, or if you have difficulty using our website because of a covered disability, please contact us at the telephone number(s) and/or email address listed below.

+1 423-266-5000

frontdesk@choochoo.com

Web Standards of Compliance

Optimized Booking Experience

The site is designed to conform to WCAG 2.0 Level AA compliance as specified by the Web Content Accessibility Guidelines. ALL pages validate as XHTML 1.0 and use structured semantic markup.

Site developed to enable tabbing directly into booking engine for purchasing.

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us per above. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

Navigation Shortcuts

Website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Structured, Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.

SiteMap

ADA optimized sitemap for easy navigation.

Images Visibility

All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

ALT attributes for both images and links are revealed on mouse hover.

Screenreaders

The Chattanooga Choo Choo Hotel website booking experience is optimized for screenreaders. To change the settings of your preferred Internet browser to utilize this feature and enhance webpage readability and visibility.

Privacy Policy

1. Scope

This Privacy Policy applies to Personal Information Processed by Trestle Choo Choo Hotel Manager LLC in the course of operating our business, including on our websites (each a “Site”), mobile applications, check-in kiosks, messaging services, forums, blogs, and other online or offline offerings (collectively, the “Services”). The terms “TCCHM”, “we”, and “us” include Trestle Choo Choo Hotel Manager LLC and our affiliates and subsidiaries.

This Policy applies to all TCCHM's operating divisions, subsidiaries, affiliates, and branches, and any additional subsidiary, affiliate, or branch of TCCHM that we may subsequently form. All individuals whose responsibilities include Processing Personal Information for us are expected to protect it by following this Privacy Policy.

2. Transparency/Notice

2.1. Personal Information We Collect and How We Use It

The types of Personal Information we collect, and our privacy practices depend on whether you are a customer, user, visitor (together, “Individuals”) and the requirements of applicable law.

  • Choo Choo Hotel Information. When you register for or use the Services, or make a purchase online or in-person, we will collect information from you. This may include Registration Data, your name, email address, phone number, address, travel itinerary, date of birth, a copy of your government ID, credit card information, and other related information. We may also issue you a personal invite and/or promotional code.
  • Information about your Stay. When you stay at one of our hotels, we may collect information about your experience, including amenities purchased, preferences, feedback, and other related information.
  • Communications with Us. We may collect Personal Information and the contents of your communication when you request information about our Services, register for our newsletter or loyalty program, request customer or technical support, or otherwise communicate with us. If you call our customer support line, you agree we may record your conversation for quality assurance, fraud prevention and training purposes.
  • Surveys. We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include Personal Information.
  • Interactive Areas. We may offer forums, blogs, social media pages, messaging services, and other Interactive Areas. TCCHM may collect the information you share in these channels, including the content of any messages. Any content you provide on public or community areas of these channels, including User
  • Biometric Information. As part of the check-in process, we may ask you to provide a government ID and also to take a “selfie”. We (and our service providers) may collect biometric information contained in both images and compare it for fraud and verification purposes. We do not use this biometric information for any other purpose.
  • Registration for Sweepstakes or Contests. We may run sweepstakes and contests. Contact information you provide may be used to reach you about the sweepstakes or contest and for other promotional, marketing and business purposes, if permitted by law. In some jurisdictions, we are required to publicly share information of winners.
  • Automatic Data Collection. We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, IMEI, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information, information about when you lock or unlock a hotel room door with the mobile application, Internet service provider, pages that you visit before, during and after using the Services, information about the links you click, and other information about how you use the Services. Information we collect may be associated with accounts and other devices.
  • Information from Other Sources. We may obtain information about you from other sources, including through third party services and organizations (such as credit agencies) to supplement information provided by you. For example, if you access our Services through a third-party application, such as an App Store, a third-party login service, or a Social Networking Site (e.g., Google, Facebook, etc.), we may collect information about you from that third-party application that you have made public via your privacy settings. Information we collect through these services may include your name, your user identification number, your username, location, gender, birth date, email, profile picture, and your contacts stored in that service. This supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with information about our business, products, and Services.

2.2. How We Use Your Information

We Process Personal Information about Individuals for a variety of business purposes, including:

  • To Provide Products, Services, or Information Requested including to:
    • Process and complete any transactions in connection with the Services (e.g., to sell you a hotel room);
    • Manage Individual information and accounts;
    • Respond to questions, comments, and other requests;
    • Provide access to certain areas, functionalities, and features of our Services;
    • Answer requests for customer or technical support;
    • Allow you to register for events.
  • For Administrative Purposes including to:
    • Measure interest and engagement in our Site and Services;
    • Conduct research and development;
    • Improve our products and Services;
    • Develop new products and Services;
    • Ensure internal quality control;
    • Verify Individual identity;
    • Communicate with you about your account, activities on our Site and Services and policy changes;
    • Process your financial information and other payment methods for products or Services purchased;
    • Prevent potentially prohibited or illegal activities;
    • Enforce our Terms;
  • To Market Our Products and Services. We may use Personal Information to provide you with materials about offers, products, and Services that may be of interest, including new content or Services. We may provide you with these materials as permitted by applicable law. Such uses include:
    • To tailor content, advertisements, and offers;
    • To notify you about offers, products, and services that may be of interest to you;
    • To provide Services to you and our partners;
    • Other purposes you consent to or are disclosed when you provide Personal Information.

You may contact us at any time to opt out of the use of your Personal Information for marketing purposes as described below.

  • De-identified and Aggregated Information Use. We may use Personal Information and other information about you to create de-identified and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access our Site and Services, or other analyses we create. De-identified or aggregated information is not Personal Information, and we may use such information in a number of ways, including research, internal analysis, analytics, and any other legally permissible purposes.
  • Other Uses. TCCHM may use Personal Information to pursue legitimate interests, such as direct marketing, research (including marketing research), network and information security, and fraud prevention, or any other purpose disclosed to you at the time you provide Personal Information or with your consent.

2.3. Cookies, Pixel Tags/Web Beacons, Analytics Information, And Interest-Based Advertising

We, as well as third parties that provide content, advertising, or other functionality on the Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. Technologies are essentially small data files placed on your computer, tablet, mobile phone, or other devices that allow us to record certain pieces of information whenever you visit or interact with our Site and Services.

  • Cookies. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.
  • Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded on the Site that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.
  • Analytics. We may also use Google Analytics, Mixpanel, and other service providers to collect information regarding visitor behavior and visitor demographics on our Site and Services. For more information about Google Analytics, please visit http://www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and Processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.

Our uses of such Technologies fall into the following general categories:

  • Operationally Necessary. This includes Technologies that allow you access to our Site, Services, applications, and tools that are required to identify irregular site behavior, prevent fraudulent activity and improve security or that allow you to make use of our functions such as shopping-carts, saved search, or similar functions;
  • Performance Related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use the Services;
  • Functionality Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Site and Services. This may include identifying you when you sign into our Site or Services or keeping track of your specified preferences, interests, or past items viewed;
  • Advertising or Targeting Related. We may use first party or third-party Technologies to deliver content, including ads relevant to your interests, on our Site and Services or on Third Party sites.

2.4. Third Party Websites, Social Media Platforms And Software Development Kits

The Services may contain links to other websites and other websites may reference or link to our Site or other Services. These other domains and websites are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other Third-Party Content, websites or applications. Visiting these other websites or applications is at your own risk.

TCCHM's Services may include publicly accessible blogs, forums, social media pages, Interactive Areas, and private messaging features. By using such services, you assume the risk that the Personal Information provided by you may be viewed and used by Third Parties for any number of purposes.

We may use third party APIs and software development kits (“SDKs”) as part of the functionality of our Services. APIs and SDKs may allow third parties including advertising partners to collect your Personal Information to provide content that is more relevant to you. For more information about our use of APIs and SDKs, please contact us as set forth below.

3. Onward Transfer—How We May Disclose Your Information

3.1. Information We Share

We may share your information as described in this Privacy Policy:

  • Hotels to Book your Stay. When you purchase a hotel room operated by TCCHM, we will provide your information to that property in order to facilitate the transaction you requested. If all hotels in the TCCHM network are booked up, we may provide your information to other hotels we work with.
  • We Use Vendors and Service Providers. We may share any information we receive with vendors and service providers. The types of service providers (processors) to whom we entrust Personal Information include service providers for: (i) provision of IT and related services; (ii) provision of information and services you have requested; (iii) payment processing; (iv) customer service activities; and (v) the provision of the Site and Services.
  • Business Partners. We may provide Personal Information to business partners with whom we jointly offer products or services. In such cases, our business partner's name will appear along with ours.
  • Marketing - Interest-Based Advertising and Third-Party Marketing. Through our Services, TCCHM may allow third-party advertising partners to set Technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile identifiers, page(s) visited, location, time of day). We may also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third-party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising”. We may allow access to other data collected by the Site and Services to share information that may be useful, relevant, valuable, or otherwise of interest to you. If you prefer not to share your Personal Information with third-party advertising partners, you may follow the instructions below.
  • Disclosures to Protect Us or Others. We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required or appropriate to: (i) comply with law enforcement or national security requests and legal process, such as a court order or subpoena; (ii) respond to your requests; (iii) protect your, our or others' rights, property, or safety; (iv) to enforce our policies or contracts; (v) to collect amounts owed to us; (vi) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (vii) if we, in good faith, believe that disclosure is otherwise necessary or advisable.
  • Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

3.2. International Data Transfers

You agree that all information Processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the European Union, the United States, or other countries in order to provide the Services. Personal Information may be stored in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers. Your Personal Information may be accessible to law enforcement or other authorities pursuant to a lawful request.

4. Your Choices: Right to Object to Processing

4.1. General

You have the right to object to or opt out of certain uses of your Personal Information. Where you have consented to the Processing of your Personal Information, you may withdraw that consent at any time and prevent further Processing by contacting us as described below.

4.2. Email and Telephone Communications

If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding the Services or updates to our Terms or this Privacy Policy).

4.3. Mobile Devices

We may send you push notifications through our mobile application. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device. TCCHM may also collect location-based information if you use our mobile applications. You may opt-out of this collection by changing the settings on your mobile device.

4.4. “Do Not Track”

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

4.5. Cookies and Interest-Based Advertising

You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these, and also learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, http://www.youronlinechoices.eu/, https://youradchoices.ca/choices/ and http://www.aboutads.info/choices/. To separately make choices for mobile apps on a mobile device, you can download DAA's AppChoices application from your device's app store. Alternatively, for some devices you may use your device's platform controls in your settings to exercise choice.

Please note you must separately opt out in each browser and on each device. Advertisements on third party websites that contain the AdChoices link may have been directed to you based on information collected by advertising partners over time and across websites. These advertisements provide a mechanism to opt out of the advertising partners' use of this information for interest-based advertising purposes.

5. Rights of Access, Rectification, Erasure, And Restriction

In accordance with applicable law, you may have the right to: (i) request confirmation of whether we are processing your Personal Information; (ii) obtain access to or a copy of your Personal Information; (iii) receive an electronic copy of Personal Information that you have provided to us, or ask us to send that information to another company (the “right of data portability”); (iv) restrict our uses of your Personal Information; (v) seek correction or amendment of inaccurate, untrue, incomplete, or improperly Processed Personal Information; and (vi) request erasure of Personal Information held about you by TCCHM, subject to certain exceptions prescribed by law. If you would like to exercise any of these rights, please contact us as set forth below.

We will process such requests in accordance with applicable laws. To protect your privacy, TCCHM will take steps to verify your identity before fulfilling your request.

6. Data Retention

TCCHM retains the Personal Information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. TCCHM will delete your biometric information within thirty days after we collect it.

7. Security of Your Information

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure.

By using the Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an e-mail to you.

8. Children's Information

The Site and Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect Personal Information from children. If you learn that your child has provided us with Personal Information without your consent, you may contact us as set forth below. If we learn that we have collected any Personal Information in violation of applicable law, we will promptly take steps to delete such information and terminate the child's account.

9. California Privacy Rights

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the Third Parties to whom we have disclosed their Personal Information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of Personal Information disclosed to those parties. Except as otherwise provided in this Privacy Policy, TCCHM does not share Personal Information with Third Parties for their own marketing purposes.

10. Supervisory Authority

If you are located in the European Economic Area, you have the right to lodge a complaint with a supervisory authority if you believe our Processing of your Personal Information violates applicable law.

11. Changes to Our Privacy Policy

We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use the Services after the new Privacy Policy takes effect.

12. Terms of Service

This Privacy Policy is incorporated by reference into the TCCHM Terms of Service (the “Terms”). All other terms not defined in this Privacy Policy will have the meanings set forth in the Terms.

13. Contact Us

If you have any questions about our privacy practices or this Privacy Policy, please contact us at:

Choo Choo Hotel Manager LLC

174 Beach Road

Glencoe, IL 60022

frontdesk@choochoo.com

14. Definitions

“Personal Information” is any information relating to an identified or identifiable natural person. Personal Information does not include aggregated or de-identified data.

“Process” or “Processing” means any operation which is performed upon Personal Information, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.