FAQs
General Questions
What are the check-in and check-out times?
Is early check-in or late check-out available?
Yes, our guest services team will do their best to accommodate.
What are the front desk & lobby hours?
Our guest service team are available 24/7.
Is smoking allowed on the property?
We are a smoke-free hotel, and all our rooms are designated as non-smoking. However, we have designated smoking areas outside the hotel where smoking is permitted.
Is Wi-Fi available in the hotel?
Absolutely! We provide complimentary high-speed Wi-Fi access throughout the hotel, including guest rooms, common areas, and meeting spaces. Stay connected and browse the internet at your convenience.
Can I request a smoking room?
We are a smoke-free hotel, and all our rooms are designated as non-smoking. However, we have designated smoking areas outside the hotel where smoking is permitted.
Can my luggage be stored at the hotel?
Yes, our guest services team can assist 24/7.
Can you receive and hold my packages at the hotel?
Yes, our guest services team can assist 24/7.
Do you allow photo shoots?
Yes, please reachout to info@thehotelchalet.com
Do you have a rewards program?
No. We are an independent hotel that focuses on creating a unique experiences.
How can I contact the front desk or concierge?
Guestrooms & Reservations
What amenities are included in the rooms?
Are there additional fees? Destination/Resort Fees?
What types of rooms and suites do you have available?
Each of the suites is unique. Please check our lodging page for more details.
Do rooms have private restrooms?
Are there cots or cribs available for infants?
Are there accessible bathrooms available?
Are accessible rooms or amenities available?
Do you offer breast milk storage for parents? Can I arrange a milk-safe fridge during my stay?
What is your cancellation/deposit policy?
Reservations can be cancelled or modified without penalty 48 hours or more prior to your scheduled check-in date. Cancellations made within 48 hours of arrival are subject to a fee of 100% of your first night’s charge. Please check your booking details for specific details.
How can I modify or cancel my reservation?
Please contact the channel where the reservation was made.
Do you have an early departure fee?
Please check your reservation confirmation for details.
Is my ID/passport required at check-in?
Is there an age requirement to check into a room?
Yes. 18. A credit card is required.
Do you have connecting rooms?
Groups
Does the hotel have a meeting or event center?
Yes. Please contact sales@thehotelchalet.com for more details.
Are group rates available?
Yes. Please contact sales@thehotelchalet.com for more details.
Is outside catering allowed?
No. However, our on-site culinary team can customize menus. Please contact sales@thehotelchalet.com for more details.
How can I arrange a meeting or event at your hotel?
We have dedicated event spaces available for meetings, conferences, and special events. To inquire about availability, pricing, and amenities, please contact sales@thehotelchalet.com for more details.
Amenities
Do you have a fitness center?
Yes, we have a fully equipped fitness center available for our guests. Stay active during your stay with a range of cardiovascular machines, strength-training equipment, and free weights.
Is there a pool? What are the hours?
Yes. Our Alpine, heated pool is open year-round round daily 7 am-10 pm.
Is there a spa on site? What are the hours?
No. However, our guest services team can arrange treatments at local spa.
Is there on-site laundry?
No. However, our guest services team can find a local laundromat.
Transportation
How do I get there?
We are located at 92 Choo Choo Ave, Chattanooga, TN 37408.
What are the cross streets?
Market Street and Choo Choo Avenue
Does the hotel provide transportation?
Yes, our team is happy to arrange transportation for hotel guests. Additional charges apply.
Do you provide airport transportation?
Yes, our team is happy to arrange airport transportation for guests of the hotel. We will need your flight details in advance, and we will arrange a convenient pick-up and drop-off for you. Additional charges apply.
Do you have on-site parking?
Yes.
Is there a valet?
No.
DINING
Is there a restaurant on site?
Yes. For more information on dining options, please visit our dining page.
What are the hours of the restaurant?
We offer dinner 7 days per week and weekend brunch. Please visit our dining page for menus and hours of operations.
Is in-room dining or room service available? What are the hours?
PETS
Are pets allowed in the hotel?
Yes! We’d love to host your four-legged companion.
Do you have pet free rooms for those with allergies?
Yes.
How far do you have to walk to take your pet out?
The hotel has facilities onsite for your pet.
Do you have pet sitting or dog walking services?
Please contact our guest services team.
CONCIERGE
I want flowers, chocolates, champagne, gifts etc sent to the room. How do I do this?
We love to help our guests celebrate special occasions. For special requests, please contact our guest services team at guestsservices@thehotelchalet.com and we will do our best to accommodate.
People Also Ask
Can you still stay in the train cars at the Chattanooga Choo Choo?
Yes, we offer restored Victorian train car rooms. See our lodging page for more details.
Where can you stay in the train car in Chattanooga Tennessee?
What star rating is The Hotel Chalet?
The Hotel Chalet is a 4-star hotel with a range of amenities and services. The hotel features concierge services, 24-hour reception, full-service meeting and event services, an outdoor alpine pool, upscale dining offerings at Elsie’s Daughter restaurant, and in-room dining services.
Can I bring my firearm with me during my stay?
Local Attractions & Events
What are some outdoor Chattanooga events near The Hotel Chalet?
Located on the historic Chattanooga Choo Choo campus in the Southside district, The Hotel Chalet is steps from outdoor events like the Nightfall Concert Series, Mainx24, and seasonal art and food festivals. The nearby Tennessee Riverwalk also hosts runs, concerts, and waterfront gatherings year-round.
What are some free things to do in Chattanooga?
Guests of The Hotel Chalet can enjoy many free things to do right on or near the Chattanooga Choo Choo campus, including exploring public gardens, live music in Station Street, and outdoor art displays. The Walnut Street Bridge, Coolidge Park, and the Sculpture Fields are also just minutes away.
What are the best things to do in Chattanooga?
The best things to do in Chattanooga start at the Choo Choo campus—home to The Hotel Chalet’s historic train-car suites, restaurants, and live entertainment. From there, explore Lookout Mountain, the Tennessee Aquarium, and the Riverwalk, or experience the Southside’s thriving dining and arts scene.
What is the Chattanooga Choo Choo?
The Chattanooga Choo Choo is a historic train station turned entertainment destination, now home to The Hotel Chalet. The 1909 Terminal Station and its surrounding campus feature restored train cars, gardens, restaurants, and event spaces celebrating Chattanooga’s rich railroad past.
Is the Chattanooga Choo Choo free?
Yes. Visitors can explore the Chattanooga Choo Choo campus—including its gardens, shops, restaurants, and public art—for free. Guests of The Hotel Chalet enjoy direct access to all of it, plus the unique experience of staying in restored Pullman train carriages.
Does the Chattanooga Choo Choo have an event space?
Yes. The Hotel Chalet at the Chattanooga Choo Choo offers elegant indoor and outdoor event venues on the historic campus, from intimate boardrooms to the Beverly Ballroom and The Arbor—perfect for weddings, meetings, and private celebrations.