FAQs

FAQs

Our standard check-in time is 3:00 PM, and check-out time is 12:00 PM. If you require an early check-in or late check-out, please contact our front desk, and we will do our best to accommodate your request based on availability.

What star rating is The Hotel Chalet?

The Hotel Chalet is a 4-star hotel with a range of amenities and services. The hotel features concierge services, 24-hour reception, full-service meeting and event services, an outdoor alpine pool, upscale dining offerings at Elsie’s Daughter restaurant, and in-room dining services.

Do you provide airport transportation?

Yes, our Concierge team is happy to arrange airport transportation for guests of the hotel. We will need your flight details in advance, and we will arrange a convenient pick-up and drop-off for you. Additional charges apply.

Do you have a fitness center?

Yes, we have a fully equipped fitness center available for our guests. Stay active during your stay with a range of cardiovascular machines, strength-training equipment, and free weights.

Is Wi-Fi available in the hotel?

Absolutely! We provide complimentary high-speed Wi-Fi access throughout the hotel, including guest rooms, common areas, and meeting spaces. Stay connected and browse the internet at your convenience.

Can I request a smoking room?

We are a smoke-free hotel, and all our rooms are designated as non-smoking. However, we have designated smoking areas outside the hotel where smoking is permitted.

Are pets allowed in the hotel?

Yes! We allow dogs up to 50lbs to join you on your visit. We ask that your pup is in a crate or taken for a walk during Housekeeping service, and a pet waiver is required upon check-in.

Can I make special requests for my room?

Yes, we welcome special requests and will do our best to fulfill them. Whether you need extra pillows, a specific room location, or any other preferences, please let us know in advance, and we will strive to accommodate your needs.

What amenities are included in the rooms?

Our rooms are equipped with a range of amenities to enhance your stay. These include comfortable beds, private bathrooms with luxe Waterworks fixtures and bath products by The Botanist & The Chemist, 55″ flat-screen TVs, and complimentary in-room coffee.

How can I modify or cancel my reservation?

To modify or cancel your reservation, please contact us by phone or email.

Do you have on-site parking?

Yes, we provide on-site parking for our guests. Whether you have a car or are renting one during your stay, you can park conveniently at our hotel. Please inquire about parking fees and availability when making your reservation.

Can you recommend local attractions and restaurants?

Absolutely! Our friendly Concierge team is knowledgeable about the local area and can provide recommendations for attractions, restaurants, shopping centers, and more. Don’t hesitate to ask for suggestions or directions

How can I arrange a meeting or event at your hotel?

We have dedicated event spaces available for meetings, conferences, and special events. To inquire about availability, pricing, and amenities, please contact our events team directly.

Can I bring my firearm with me during my stay?

No, The Hotel Chalet does not permit firearms to be brought into the hotel grounds.